news/blog

a woman sitting on a bench and drawing

What AI Can’t Replace: Creativity, Hospitality, and the Human Connection

Share This Post

There’s a line that John Drake, president of Drake Cooper, repeats often at his agency: making it pretty is easy, making it correct is hard. It’s a useful frame for understanding what separates creative work that looks good from creative work that actually does something. And on the latest Ever Onward Podcast, that distinction became the organizing thread of a conversation that ranged from branding and culinary craft to AI, loneliness, and what it means to build something genuinely worth experiencing.

Drake was joined by Chris Komori, chef and co-owner of Kin and Arthouse Bar in downtown Boise. Komori became the first Idaho chef to win a James Beard Award in 2023, taking the best chef mountain region honor, and the recognition has helped put Boise on the national culinary map in a way that benefits the whole restaurant community. Host Tommy Ahlquist brought them together around a shared question: as automation makes more things faster and cheaper, what becomes more valuable?

Creativity Needs Constraints to Work

Both Drake and Komori landed quickly on a counterintuitive point: the constraints that seem like obstacles to creativity are actually what make creative work meaningful.

Drake called the space they both operate in creative commerce. It’s not pure art, where imagination is the only limit. It’s creative work done within the real parameters of budgets, timelines, audiences, and business outcomes. Those constraints force discipline. They require you to make choices, to find the most resonant idea within the possible rather than just the imaginable.

Komori sees exactly the same dynamic in his kitchen. The seasonal availability of ingredients from local farms, the budget realities of running a restaurant with tight margins, the physics of perishable food, these aren’t obstacles to creativity. They’re the boundaries that give creativity its shape. When young chefs in his kitchen have too many options, they spin out. When they’re told to work with what’s coming in from the farm this week, the focused constraints produce better results.

“If we don’t put constraints on them, they just spin out,” Komori said. “There’s too many options.”

The broader principle for any business: don’t mistake unlimited options for creative freedom. The best ideas often come from working seriously within real limitations rather than around them.

What a Brand Actually Is

Ahlquist asked Drake to walk through what goes into creating a brand, and the answer is more structured than most people expect from a creative field.

Drake’s framework comes down to four things. Visibility: is the brand findable and present? Distinctiveness: does it stand apart from everything around it? Meaning: does it carry something genuine about the organization behind it? Value: does it give people a reason to choose it?

All four have to be present. A brand that’s visible but not distinctive blends into noise. A brand that’s distinctive but empty of meaning is gimmick. The brief that produced the original Coca-Cola bottle, Drake pointed out, was a single line: create a bottle so distinctive it would be recognizable if you handled it in the dark. That clarity of purpose produced one of the most iconic pieces of commercial design in history.

Komori’s brand offers a real example of how this works in practice. The name Kin came from a genuine conversation between him and his business partner about what kind of presence they wanted to have in the Boise community. It was only after they’d landed on the name that Komori realized his great-grandmother’s name, Kinoco, was embedded in it. The logo began with the letter K, simplified into a square, and became origami, a quiet nod to Japanese heritage hidden in the geometry. None of this was forced. It emerged from working honestly with who they actually are.

“It makes it unique,” Drake said. “Knowing what it’s about, you get to something ownable.”

The lesson for businesses: the logo is one thing, but the brand lives in all the details around it. The fold of a napkin, the way a phone call is answered, the corner treatments on a menu. When everything reflects the same thoughtfulness, people feel it even if they can’t name it.

The Abbey Road Test

Drake offered the most memorable creative framework of the conversation by way of the Beatles’ Abbey Road. On that album, Come Together took enormous effort in the studio to arrive at something great. Here Comes the Sun was written in a backyard in a matter of minutes and went straight to the record. And Me and Mr. Mustard, which John Lennon described as garbage, exists because the album needed something to connect two other tracks.

Three different kinds of work, all necessary, all serving a different purpose. Drake’s value in his agency is recognizing which category any given piece of work falls into. Some ideas need more development: don’t ship them yet. Some ideas are already there: don’t touch them. Some things just need to get done so the important work can happen: do them efficiently and move on.

Komori immediately recognized the same structure in a tasting menu. Every seven to nine course dinner has a dish that will push people, that might not be for everyone, that exists to set up something else. It’s the Mr. Mustard of the meal. And trying to make every dish the equivalent of Here Comes the Sun would actually make the menu weaker, not stronger. The contrast is part of what gives the great moments their impact.

What AI Can and Can’t Do

Both guests were practical rather than either breathless or alarmed about AI, which made their perspective more useful than most of what gets written on the subject.

Drake’s framing leaned on a book called What Technology Wants, which argues that technology, at its best, helps people realize their ideas and become the things they want to be. On that view, AI is a legitimate tool for getting creative ideas out of your head and into a form others can respond to. His agency built custom GPTs modeled on prominent creative thinkers like Rihanna, Sherlock Holmes, and Missy Elliott, and uses them to run ideas through different lenses. Not because those models are actually those people, but because the exercise of seeing an idea from a different vantage point produces something useful.

Komori’s take was grounded in the reality of his kitchen. The threat to Kin isn’t AI replacing cooks. The craft of butchery, the skill of execution, the relationship between a chef and a piece of meat, those are not being automated anytime soon. The threat is more diffuse: the steady expansion of convenience, the availability of food that requires nothing from you, that gradually reduces the occasions when people are willing to spend the time and money for a genuinely crafted experience.

The counter to that threat, he believes, is the experience itself. When the dinner works, when strangers sitting at a communal table leave having made a connection they didn’t expect, that is something the convenience economy cannot replicate. “Every once in a while, people are like, no, I need this human connection,” he said. “I appreciate this thing that they’re putting forward.”

Ahlquist pushed on the question of whether the pendulum swings back toward authentic experience as the world gets more automated. Drake’s answer was that the pendulum doesn’t swing on its own. It takes people making things that are genuinely worth the effort. The movie Project Hail Mary would have been easier to watch at home. But it was worth going to the cinema for. The lesson for creative businesses: make things worth the extra step. If you’re asking people to choose you over convenience, you’d better give them a reason.

Thick Skin Is a Professional Skill

The conversation turned to something neither guest mentioned initially but both clearly live with: the vulnerability of putting creative work into the world and then watching the internet respond to it.

Drake described a phrase he carried from early in his career: big heart, big brain, thick skin, one to two degrees off center. He put particular emphasis on thick skin, not as armor against criticism but as the capacity to absorb a bad response without losing confidence in your own work. “Whenever you create something, there’s a huge element of vulnerability,” he said. “It never really goes away.”

Komori’s version of this comes from Yelp and Google reviews. He stopped reading them for a period because the ratio of constructive feedback to noise wasn’t worth the emotional cost. He’s coming back to them now, selectively, because some of them are genuinely useful. The others aren’t worth the sleep they cost.

Ahlquist’s version is more familiar than he’d prefer. He stopped reading comments after his gubernatorial run. His daughter recently showed him the comments on a development project and they were, in his words, awful. His response was to note that he’s been here before, and the work still gets done.

What all three share is the understanding that if you’re making things that matter to people, some people will hate them, loudly, in public, often without having engaged with them seriously. That’s not a sign something went wrong. It’s the friction that comes with being visible.

How to Stay Creative

Both guests were asked what they do in their personal lives to keep creativity alive. The answers were different in form but identical in principle.

Drake follows his curiosity until it runs out, then moves on. He went deep on classic literature until he was done with it. He’s currently exploring the world of Sherlock Holmes because his son is reading it and Drake wanted to go along. Whatever is genuinely interesting gets followed. Nothing is forced. The side effect is a huge and eclectic well of reference that shows up in his work in ways he can’t always predict.

Komori built his restaurant’s menu structure around his own creative reality. The tasting menu changes every five weeks, always around a theme, often inspired by local artists whose work hangs in the dining room. Each theme requires genuine research, conversations with community members who know more about the subject than he does, a deep and fast dive into something new. The format isn’t just a business model. It’s a system for keeping curiosity institutionalized.

“We never go longer than five weeks,” he said. “Because everything always stays fresh.”

The common thread is simple: creativity is not a static trait you either have or don’t. It’s a practice you either maintain or let atrophy. The people who do the most interesting work tend to be the ones who treat their own curiosity as a professional responsibility.


Find Kin and Arthouse Bar at kinboise.com and Drake Cooper at drakecooper.com.

More To Explore